Privacy Policies

Last updated: 08/10/2025

At MOYA, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [www.moya-care.com] or make a purchase from us.

1. Information We Collect

We collect personal information that you provide directly to us, such as:

  • Name, shipping address, billing address, email address, and phone number
  • Payment information (processed securely by Shopify and not stored by us)
  • Account login details (if you create an account)
  • Any messages or inquiries you send us

We also automatically collect certain information through cookies and analytics tools, such as:

  • IP address and device type
  • Browser type, operating system, and referring URLs
  • Pages visited, time spent on site, and purchase behavior

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders
  • Communicate with you about your purchases, returns, or support inquiries
  • Send you marketing updates (only if you’ve opted in)
  • Improve our website, ads, and customer experience
  • Comply with legal obligations and prevent fraud

3. How We Share Your Information

We share your data only with trusted partners to operate our business effectively:

  • Shopify (our e-commerce platform)
  • Payment providers (Makecommerce)
  • Delivery and logistics companies (LP pastomatas)
  • Marketing platforms (Meta, google, tiktok ...) — only with consent
  • Analytics and cookie services (Google Analytics)

Payments in the online store are processed via the makecommerce.lt platform, operated by Maksekeskus AS (Liivalaia 45, Tallinn 10145, Estonia, reg. no.: 12268475). Therefore, your personal information necessary for payment execution and confirmation will be transferred to Maksekeskus AS

We do not sell or rent your personal data to third parties.

4. Cookies & Tracking Technologies

We use cookies to enhance your experience, analyze traffic, and personalize content.
You can manage or disable cookies in your browser settings.
Learn more in our Cookie Policy [link].

5. Data Retention

We keep your personal data only as long as necessary to fulfill the purposes outlined here, or as required by law (for example, tax and accounting obligations).

6. Your Rights (GDPR)

If you are in the EU, you have the right to:

  • Access, correct, or delete your personal data
  • Withdraw your consent to marketing communications
  • Request data portability
  • File a complaint with your local data protection authority

To exercise these rights, contact us at:
📧 contact@moya-care.com

7. Security

We take appropriate measures to protect your data against unauthorized access, alteration, or destruction.
All payment information is encrypted and processed through secure, PCI-compliant systems.

8. International Data Transfers

Your data may be transferred and processed outside your country (e.g., by Shopify’s servers in the U.S. and Canada).
We rely on GDPR-approved safeguards such as Standard Contractual Clauses to ensure your data remains protected.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with the revised date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

MOYA
Email: contact@moya-care.com
Address: lauko g. 20a-2, didžioji riešė, vilniaus r., lithuania
Company Registration Number: 307345984
VAT: Not applicable